CHRISTIAN MELOCOTON

Results-Driven Customer Service Representative

Bacolod City, PH.

About

Highly experienced Customer Service Representative with over 15 years of proven success in navigating complex customer situations and delivering exceptional support across diverse industries, including real estate, travel, and telecommunications. Adept at building strong client relationships, resolving intricate issues, and leveraging advanced communication skills to drive customer satisfaction and retention. Seeking to apply a robust background in problem-solving and client advocacy to a dynamic new role.

Work

Medical Advantage Associate Afforda Care

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Account Associate

Not specified, Not specified, Philippines

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Summary

Currently responsible for qualifying leads and facilitating connections with licensed insurance agents to discuss comprehensive benefits.

Highlights

Streamlined the lead qualification process, ensuring precise eligibility confirmation for prospective clients.

Facilitated seamless connections between qualified leads and License Insurance Agents, optimizing initial engagement for benefit discussions.

Keyglee - Property Abundance

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Client Relations Specialist

Bacolod City, Negros Occidental, Philippines

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Summary

Managed comprehensive lead generation and client relationship building processes for real estate, driving engagement and facilitating property transactions.

Highlights

Executed targeted lead generation strategies, identifying and engaging potential clients, realtors, and wholesalers through in-depth market research and property listing analysis.

Orchestrated successful appointment settings by persuasively presenting real estate value propositions, directly contributing to new client acquisition for property transactions.

Cultivated robust professional relationships with realtors and clients, enhancing communication and fostering positive impressions to encourage sustained engagement.

Conducted extensive information gathering on real estate market trends, pricing, and client preferences, providing critical data to inform strategic sales approaches.

Implemented diligent follow-up and persistence protocols, nurturing leads over time to ensure long-term engagement and maximize conversion potential.

Teleperformance

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Customer Service Representative

Bacolod City, Negros Occidental, Philippines

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Summary

Provided comprehensive solutions for travel-related issues, technical assistance, and general customer inquiries, ensuring high satisfaction and efficient problem resolution.

Highlights

Resolved diverse travel issues, including complex refunds and accommodation complaints, ensuring customer satisfaction and efficient resolution.

Educated customers on essential travel information, local customs, and events, enhancing their trip experiences and reducing further inquiries.

Delivered crucial technical support to customers and internal staff, effectively troubleshooting issues and maintaining system functionality.

Managed customer interactions across multiple communication channels (chat, messaging, phone), consistently providing accurate and timely responses to product and service queries.

Transcom Asia

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Customer Service Representative

Bacolod City, Negros Occidental, Philippines

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Summary

Assisted Comcast customers with billing inquiries, explaining charges, resolving discrepancies, and providing information on payment options.

Highlights

Addressed customer concerns regarding Comcast bills, accurately explaining charges and resolving billing discrepancies.

Provided detailed guidance on payment options and billing cycles, empowering customers to manage their accounts effectively.

Facilitated account adjustments and resolved service-related questions, ensuring a positive customer experience.

Teletech

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Customer Service Representative

Bacolod City, Negros Occidental, Philippines

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Summary

Managed customer billing inquiries and account adjustments, providing comprehensive support and information on billing cycles and payment options.

Highlights

Handled a high volume of customer billing inquiries, effectively explaining charges and resolving account-related issues.

Provided clear and concise information on billing cycles and payment options, improving customer understanding and adherence.

Assisted customers with managing their accounts and processing adjustments, contributing to enhanced service satisfaction.

Education

University of Negros Occidental - Recoletos Bacolod City

Bacolod City, Negros Occidental, Philippines
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Bachelor of Science Computer Science Grade:

Languages

English

Skills

Communication

Verbal Communication, Written Communication, Active Listening, Cross-functional Communication.

Interpersonal Skills

Client Relations, Relationship Building, Customer Engagement, Team Collaboration.

Problem Solving

Issue Resolution, Conflict Resolution, Troubleshooting, Critical Thinking.

Customer Service

Customer Support, Technical Assistance, Billing Inquiries, Account Management, Service Recovery.

Lead Management

Lead Generation, Appointment Setting, Market Research, Information Gathering, CRM Software.

Data Analysis

Market Trend Analysis, Client Preference Analysis.